Group Health Mail-Order Services
Save yourself the trouble of fighting traffic and waiting in line at the pharmacy. Order your Group Health prescription refills online, by phone, or using our mobile app for iPhone and Android smartphones. There's no shipping charge anywhere in the United States, and now you can track your order online.
Your order may take up to 7 business days to arrive. The best time to reorder is when you have about a 14-day supply of your medication remaining. This will ensure that you receive the medication you need, when you need it.
Ordering Refills Online or With Our Mobile App
Group Health offers online ordering for refills only. You can order prescription drugs, over-the-counter products, and special medical items through MyGroupHealth for Members and have them delivered free of shipping charge. And, you can track your order online.
Your MyGroupHealth site shows a list of all prescriptions you've filled in the last 12 months. Pay with a bank card — credit or debit with the Visa, MasterCard, Discover, or American Express logo — to order up to 90 day's worth of refills on most drugs.
If you are registered on MyGroupHealth and receive care at Group Health Medical Centers or use our mail order pharmacy service, you can also refill prescriptions using our mobile app for iPhone and Android smartphones. You cannot track your orders via the mobile app.
Ordering by Phone
We offer touch-tone telephone ordering for refills only. Our 24-hour automated phone line walks you through the process using recorded messages and keypad options. Have your member ID number, mailing address, prescription numbers, and payment information readily available. You can pay using a bank card. Call 1-800-245-RXRX (7979) or the number on your prescription bottle.
Ordering a New Prescription by Mail
To order a new prescription by mail, download and print the New Prescription Order Form and send us your prescription and payment information. The mailing address is on the form.
Be sure that it is OK to wait several days before starting your new medication. If you need to start right away, please take your prescription to a Group Health medical center pharmacy or a community pharmacy that is contracted with Group Health. You can transfer to mail order for refills later.
Note: Please be sure to include the written prescription from your physician. Your physician can also send your prescription directly to the Group Health mail-order pharmacy.
Transferring a Prescription
If you use a pharmacy that isn't owned or operated by Group Health, you can switch to our mail-order service. When you log in to your MyGroupHealth Web account, the Refill Prescriptions area of the site has an electronic transfer form to move your prescription to our system before ordering.
Or you can fill out a Prescription Transfer Form and mail or fax it to us. It will take about five working days to process the transfer. Once your prescription is confirmed in our central system, you'll be able to order online, with our mobile app, or by using the automated telephone system.